HelpDesk and CRM are unavailable for some customers

Incident Report for HubSpot

Resolved

All areas are now fully accessible. This issue was the result of Cloudflare network congestion which has been resolved. The incident has been fully resolved and all areas should be working properly. No data was lost.

Posted Oct 07, 2025 - 06:32 EDT

Monitoring

Network issues caused CRM to be unavailable from 4:43 AM EDT (UTC -04:00) on Oct 7, 2025. We're monitoring the CRM to make sure there are no further issues. We will be back with an update within an hour.

Posted Oct 07, 2025 - 05:39 EDT

Investigating

HelpDesk and CRM aren't
available right now. We're investigating what's causing this issue and will update this page when we have more information. We will be back with an update within 30 minutes.

Posted Oct 07, 2025 - 05:13 EDT

This incident affected: CRM.