"HubSpot Email Reply Functionality Fails"

Incident Report for HubSpot

Resolved

Between 03:44 PM (UTC -04:00) and 04:39 PM (UTC -04:00), some customers in all affected regions experienced issues with Email replies. This was caused by a server impairment. As of 04:39 PM (UTC -04:00), our Email replies are working properly and the incident has been fully resolved.

HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.

The information on this page reflects our understanding of the incident and impact at the time of the update.

Posted Mar 25, 2026 - 17:17 EDT

Investigating

We are investigating an issue impacting Email replies. We will provide an update when we have more information.

The information on this page reflects our understanding of the incident and impact at the time of the update.

Posted Mar 25, 2026 - 16:56 EDT

This incident affected: CRM and Sales Tools.